Delete your Vitality Crew account

In the Vitality Crew app

On iPhone, iPad, or Android:

1. Open Vitality Crew and sign in.
2. Open your Account page.
3. In Account deletion, confirm that you understand deletion is permanent, then submit the request.

From a web browser

1. Go to vitalitycrew.com/login and sign in with the email address on your account.
2. Open your Account page.
3. In Account deletion, confirm and submit the request.

Deletion is also available on the Account unavailable screen if your account has been disabled or suspended.

If you cannot sign in

Send a request through our support form (category “Account & Login”) from the email address on your account and ask us to delete it. We confirm the request comes from the account owner before deleting anything.

What happens to your data

• Your account, profile, contact details, health and fitness information, check-ins, progress photos and other uploads, and notification device registrations are deleted.
• Messages, posts, and comments you wrote in shared conversations are redacted in place, so the conversation stays intact for others without your words, files, or images.
• We retain only information needed to meet legal, tax, accounting, fraud-prevention, dispute, or explicit legal-hold obligations, with access limited to those purposes. Retained records are deidentified where the obligation permits and are not used to continue services or marketing.

We complete deletion requests within seven calendar days and email a confirmation after deletion succeeds. Deletion is permanent and cannot be undone.